CANCELLATION OF PROGRAMME OR COURSE OFFERING
Enrolment in a programme or course intake is conditional upon and subject to sufficient numbers of students enrolling in a particular intake or delivery site. Students will normally be offered an opportunity to enrol in an alternative site, or receive a full refund if TML cancels a scheduled course or programme intake or delivery site.
STUDENT FEE PROTECTION
The Mind Lab complies with NZQA Student Fee Protection Rules which protect the interests of domestic and international students. The Mind Lab has a Static Trust Account with the NZQA-approved fee protection supplier, Public Trust, that ensures the safe protection of student fees over the value of $500.
WITHDRAWALS AND / OR REFUNDS
If Exceptional Circumstances apply, a student who withdraws after the last dates for refund eligibility have passed, may be eligible for compassionate consideration. The student (or an authorised person acting on behalf of the student) must contact the Enrolments team with details for consideration. In such cases, all decisions of the General Manager are final and cannot be appealed.
CODE OF CONDUCT
The Mind Lab Code of Conduct applies to all students, staff members, contractors of TML. The Code outlines expectations for academic and personal conduct; the consequences of misconduct; and processes for complaints and appeals.
Tech Futures Lab is a wholly owned subsidiary of The Mind Lab. All policies and procedures of The Mind Lab also apply to Tech Futures Lab. Terms and Conditions, Policies and Declarations that relate to The Mind Lab also relate to Tech Futures Lab unless expressly stated otherwise.