FEES
CANCELLATION OF PROGRAMME OR COURSE OFFERING
Enrolment in a programme or course intake is conditional upon and subject to sufficient numbers of students enrolling in a particular intake or delivery site. Students will normally be offered an opportunity to enrol in an alternative site, or receive a full refund if TML cancels a scheduled course or programme intake or delivery site.
STUDENT FEE PROTECTION
The Mind Lab complies with NZQA Student Fee Protection Rules which protect the interests of domestic and international students. The Mind Lab has a Static Trust Account with the NZQA-approved fee protection supplier, Public Trust, that ensures the safe protection of student fees over the value of $500.
TRANSFERS
WITHDRAWALS AND / OR REFUNDS
EXCEPTIONAL CIRCUMSTANCES
If Exceptional Circumstances apply, a student who withdraws after the last dates for refund eligibility have passed, may be eligible for compassionate consideration. The student (or an authorised person acting on behalf of the student) must contact the Enrolments team with details for consideration. In such cases, all decisions of the General Manager are final and cannot be appealed.
PRIVACY POLICY
Information from applicants collected to process student enrolment with TML may also be disclosed to Government departments as mandated by the Tertiary Education Commission for the purposes of administering NZ’s tertiary education system, developing policy advice for Government and for research purposes, official statistics, or as otherwise required by law. Students have the right to access and correct their personal information that has been collected by TML in accordance with TML Privacy Policy and the Privacy Act 1993. The Privacy Policy applies to information collected from all users of The Mind Lab’s products and services, and covers the collection of personal information, storage, use and disclosure of personal information, cookies and data security, and user access to and correction of personal information.
CODE OF CONDUCT
The Mind Lab Code of Conduct applies to all students, staff members, contractors of TML. The Code outlines expectations for academic and personal conduct; the consequences of misconduct; and processes for complaints and appeals.
NOTE Tech Futures Lab is a wholly owned subsidiary of The Mind Lab. All policies and procedures of The Mind Lab also apply to Tech Futures Lab. Terms and Conditions, Policies and Declarations that relate to The Mind Lab also relate to Tech Futures Lab unless expressly stated otherwise.