Student Support Services

The Mind Lab is committed to creating an inclusive learning environment and to working alongside all students to support them through their studies. This support includes educational and learning support, as well as different types of non-educational support. All of our student support service teams work closely with each other and with the academic programme teams, to provide a friendly point of contact in person, online or on the phone to help students navigate their learning journey.

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All students can request a Student ID card once they are fully enrolled in one of The Mind Lab programmes. Students are eligible for Student Discounts that are offered to all tertiary students nationwide.


The Mind Lab Enrolments Team can provide students with information about applying to StudyLink for the approval of their loans and allowances. Depending on their study history, some students may also be eligible for fees-free study. More information on eligibility criteria and application processes is available on the StudyLink website or the Fees Free study page.

Scholarships, discounts and other financial support may be available for a range of different situations, and awarded based on merit, hardship or affiliations. Information on available scholarship and eligibility criteria is available on the relevant programme pages on the website

The Enrolments Team can also provide further information and assist with the application process. Contact: or phone: (09) 964 4444.

Your Student ID is sent to you in your application confirmation email. If you’ve lost it, fill in your name and email below and we will send your Student ID to your email (please use the same email address below as the one which you enrolled with). Or alternatively, you can contact or call 09 964 4444.