Current Students

Can't find an answer to your question?

If an unforeseen circumstance impairs the ability of a student from doing well on an assessment (including submitting an assessment on time and/or giving a presentation), students are able to apply for a Special Assessment Circumstance (SAC) with relevant evidence within 5 working day of the assessment item due date. You can do this through Ako Mai, or contact your programme team to request a SAC form.

For Postgraduate Certificate students: dcl@themindlab.com
For Master of Contemporary Education's students: mce@themindlab.com
For Leading Beyond Sustainability students: lbs@themindlab.com
For Digital & Collaborative Teaching & Learning students: dctl@themindlab.com
For Leading Change for Good students: leadingchange@themindlab.com

We tend to include your Student ID number in most emails to you about your enrolment or your programme. Check back through your emails and see if you can find it. It's a 7 digit number.

If you still can't find it, please email or Slack your programme team directly or email enrol@themindlab.com with the full name that you enrolled on the programme with and they'll be able to let you know your student ID number.

Ako and Mai are Māori words, and should be pronounced as such. Phonetically, the sounds are similar to "Ah-kor" "My". Watch this quick video to hear the pronunciation. Or check out Māori dictionary to hear the individual words.

Te Mihinga Komene shared that Ako Mai in it's essence 'Ako Mai' means 'Learn with us'. 'Ako' is the reciprocal way of learning and teaching. Everything that is learned, is taught and everything that is learned, is shared. 'Mai' is here, towards us, with us.

Learners get access to Ako Mai in the week leading up to the start of their course. You'll receive an email from no-reply@app.themindlab.com - make sure to check your Junk, Promotions and Spam folders. If you still haven't received it, please email akomai@themindlab.com and the team will be able to help you.

Ako Mai is the new learning management system created for The Mind Lab and Tech Futures Lab. Ako Mai was launched in September 2021 and eventually will be the platform for all courses and programmes across the two organisations.

The Portal is the original learning management system for learners.

If you've forgotten the password for your Ako Mai account, you can reset it at https://akomai.co.nz/reset-password you just need to type in your email address and click 'Reset password'. You'll then be sent an email with a link to reset it.

Our learners are at the heart of everything we do here at The Mind Lab, and we take all student concerns extremely seriously. If you have any concerns or would like to appeal a decision, you can find relevant policies and processes outlined in the  Student Complaints and Appeals Policy and Procedure.

For any further information about this policy or process please contact: studentsupport@themindlab.com or phone: (09) 964 4444

We will send out dates and time for your graduation ceremony via email, so please make sure you are checking this channel frequently. If unsure, you can also check our events page for any upcoming ceremonies and see if your cohort is included. Details for graduation will be updated on the website as soon as they have been confirmed.