Current Students

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Can't find an answer to your question?

Our learners are at the heart of everything we do here at The Mind Lab, and we take all student concerns extremely seriously. If you have any concerns or would like to appeal a decision, you can find relevant policies and processes outlined in the  Student Complaints and Appeals Policy and Procedure.

For any further information about this policy or process please contact: studentsupport@themindlab.com or phone: (09) 964 4444

If an unforeseen circumstance impairs the ability of a student from doing well on an assessment (including submitting an assessment on time and/or giving a presentation), students are able to apply for a Special Assessment Circumstance (SAC) with relevant evidence within 5 working day of the assessment item due date. Please contact your programme coordinator below, to request a SAC form.

For Postgraduate Certificate students: dcl@themindlab.com
For Master of Contemporary Education's students: mce@themindlab.com
For Master of Teaching & Education Leadership students: mtel@themindlab.com

We will send out dates and time for your graduation ceremony via email, so please make sure you are checking this channel frequently. If unsure, you can also check our events page for any upcoming ceremonies and see if your cohort is included. Details for graduation will be updated on the website as soon as they have been confirmed.

Your Student ID is sent to you in your application confirmation email. If you’ve lost it, fill in your name and email below and we will send your Student ID to your email (please use the same email address below as the one which you enrolled with). Or alternatively, you can contact enrol@themindlab.com or call 09 964 4444.