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Our learners are at the heart of everything we do here at The Mind Lab, and we take all student concerns extremely seriously. If you have any concerns or would like to appeal a decision, you can find relevant policies and processes outlined in the Student Complaints and Appeals Policy and Procedure.
For any further information about this policy or process please contact: email@example.com or phone: (09) 964 4444
Please contact firstname.lastname@example.org or ring 0800 MINDLAB as soon as possible. Since the block sessions are a requirement of the course, you will need to apply for special circumstances, supported by suitable evidence, in order to continue your enrolment on the programme. If these are approved, individual arrangements will be made for you to complete the required work. Otherwise you may need to withdraw and re-enrol in a later intake to complete the block.
If an unforeseen circumstance impairs the ability of a student from doing well on an assessment (including submitting an assessment on time and/or giving a presentation), students are able to apply for a Special Assessment Circumstance (SAC) with relevant evidence within 5 working day of the assessment item due date. Please contact your programme coordinator below, to request a SAC form.
If you started before October 2018, there are two graduation ceremonies a year. One in April and one in September and is usually at the Auckland Town Hall. For more information contact email@example.com
If you started from October 2018 onwards details for graduation will be updated on the website as soon as they have been confirmed.
Your Student ID is sent to you in your application confirmation email. If you’ve lost it, fill in your name and email below and we will send your Student ID to your email (please use the same email address below as the one which you enrolled with). Or alternatively, you can contact firstname.lastname@example.org or call 09 964 4444.