Cancellation/Refund Policy for workshops
There will be no refund given for cancellation of single one hour workshops.
If you are unable to proceed with your booking for a Course/Day Camp/School Holiday Camp a full refund will be given providing notification is made a minimum of 7 days in advance of the start date. An administration cost of $35 per course/camp applies. No refund will be given for cancellations made less than 7 days prior to a course/camp commencement.
No refund will be given for any missed classes.
All cancellations must be made in writing and directed to firstname.lastname@example.org.
Application for a credit for any other reason will be entirely at the discretion of the General Manager.
The Mind Lab reserves the right to cancel any courses or camps with less than 2 students booked. In this instance a full refund will be given or the option to reschedule.
Concerns and Complaints Policy
The Mind Lab by Unitec takes concerns very seriously and we commit to addressing any concerns or complaints openly and promptly. In the event that you are unable to gain a satisfactory response from a member of staff, please provide a detailed written account addressed to the General Manager email@example.com.
It is our policy to address any issues as they arise to ensure the optimum delivery of our educational experience.
The Mind Lab by Unitec is committed to complying with the obligations of the Privacy Act 1993 and will take all reasonably available measures to protect the privacy of information collected.
Collection of Personal Information
The Mind Lab by Unitec collects personal information about students, parents/caregivers and teachers through both our website registration form and personal transactions over the telephone or on site. The information may include name and contact details, date of birth, payment details and any additional personal information that you believe it is important for The Mind Lab to be aware of (eg medical conditions, learning challenges etc).
Information may also be retained on each student as a record of their participation, process or formal assessment. From time to time students, teachers and guests at The Mind Lab by Unitec may have their photograph taken to record activities within The Mind Lab or at offsite locations. These photographs may be used for promotional purposes. If you do not wish to be included in any promotional material please notify the photographer or a member of staff. No individual will be identified by name unless permission to do so is granted in writing by the person/s featured.
Storage of Personal Information
All personal registration information will be stored in the cloud or on The Mind Lab server. In additional individual access through the website may be logged by the Mind Lab server. This could include:
• browser’s internet address
• server’s address
• domain name
• IP address
• date and time of the visit to the site
• the pages accessed and documents downloaded
• the type of browser used
The Mind Lab may use this information for statistical purposes and for system administration tasks to maintain this service. The Mind Lab does not identify individuals as part of this practice. However, in the event of an investigation, by a law enforcement agency or other government agency, The Mind Lab by Unitec may exercise its legal authority to inspect relevant server logs.
Cookies: A cookie is a very small text file that is sent to your browser from our web server and stored on your computer hard drive. Cookies help us to provide our users with a customised experience without having to re-enter their preferences each time they return to our website. Customers may disable cookies, however doing so may restrict access to some web pages.
The Mind Lab takes all reasonable precautions to guard against unauthorised access to confidential and personal information including the loss, misuse and alteration of the information held by the Mind Lab on its server. When personal information is no longer required for the purposes for which it was collected, it may be deleted.
The Mind Lab booking system is PCI-DSS compliant, and assessed daily by a third-party PCI approved vendor. All payment transactions are encrypted using SSL/TLS encryption (128 or 256 bits) – the same level of encryption used by banks.
Use of Personal Information
Personal information collected by The Mind Lab will be held for the purposes of enrolling students, school groups, teachers and administration. Other purposes may include reporting back to students/teachers/parents recording student achievement.
The Mind Lab uses email address to communicate regarding current bookings, surveys, course updates and administrative matters. All recipients are given the option to opt out of receiving promotional emails.
Disclosure of Personal Information
The Mind Lab by Unitec will not disclose any personal information held to a third party, unless required by law or with the consent of the parent/caregiver or the adult student concerned.
Access to and Correction of Personal Information
The Mind Lab by Unitec will use reasonable endeavours to maintain accurate, up to date information regarding students, their parents/caregivers and staff. Students/teachers/schools have the right to request access and to request correction of information held about them or their child. All requests should be directed to the General Manager by emailing firstname.lastname@example.org.
If you believe that The Mind Lab has breached your privacy please address your concerns by phone or email the General Manager.